Refund Policy

Ads by Kurso is a digital service from KURSO.PH OPC. Access and credits are delivered right after payment, so please read this policy before you buy.

1. All sales are final

Plan purchases and top-up credits are non-refundable once access has been granted, whether or not you use the credits, and whether or not you publish or run the ads. Plans do not renew automatically, so you are never charged again unless you choose to buy.

2. Automatic credit returns

If a creative fails to generate, its credit is returned to your balance automatically. Automatic retries for misspelled or garbled text do not use credits. These returns are made as credits, not money.

3. When we do refund

• Duplicate payments: if you were charged twice for the same purchase, we refund the duplicate.
• Service not delivered: if a technical problem on our side keeps you from using the service for most of your paid period and we cannot fix it, we will give you a full or partial refund or extra time, at your choice.
• Where the law requires it: nothing in this policy limits your rights under Philippine law, including the Consumer Act of the Philippines.

Approved refunds go back to your original payment method through Xendit, usually within 7 to 14 business days depending on your bank or e-wallet.

4. What is not covered

• Ad results, such as the number of messages, leads or sales.
• Ads rejected, limited or restricted by Meta, or problems with your Facebook Page or ad account.
• Your ad spend paid to Meta. We never receive it.
• Accounts suspended for breaking our Terms of Service.

5. How to ask

Email support@kurso.ph within 30 days of the payment with your account email, the payment date and amount, and what happened. We reply within 3 business days.

6. Chargebacks

Please contact us before filing a dispute with your bank or e-wallet. We may suspend an account while a chargeback is under review.